Shipping policy

Shipping Policy

At Reforman, we're committed to getting your order to you quickly and safely. Here's everything you need to know about our shipping process.

Shipping Destinations

We currently ship to:
  • United Kingdom
  • Europe
  • Rest of World

Delivery Timeframes

Once your order is dispatched, estimated delivery times are:
Region Service Estimated Delivery
US Standard 2 - 11 business days
Canada Standard 2 - 11 business days
Europe Standard 2 - 11 business days
Mexico Standard 2 - 11 business days
UK Standard 2 - 4 business days
Please note: Delivery times are estimates and may vary during peak periods or due to circumstances beyond our control (e.g., customs delays, public holidays, or courier disruptions).

Shipping Costs

United Kingdom
  • Express Delivery (2–4 days): £1.80
  • Free Delivery on order £40+
Europe
  • Flat rate: £5.99 (€6.80)
Rest of World
  • Calculated at checkout based on destination and order weight

Order Processing

All orders are processed within 1 business day (Monday–Friday, excluding UK public holidays).

You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking information once your order has been dispatched.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. Use this to monitor your delivery progress through our courier's website.
If you haven't received tracking information within 2 business days of placing your order, please contact us.

International Orders & Customs

Import Duties & Taxes
For orders shipped outside the UK, you may be subject to import duties, taxes, and customs fees determined by your country's customs authority. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.
We recommend checking with your local customs office for more information on potential charges before placing your order.

Customs Delays
International shipments may experience delays during customs clearance. While we aim to get your order to you as quickly as possible, we cannot control customs processing times.

Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate and complete at checkout. Reforman is not responsible for orders delivered to incorrect addresses provided by the customer or for delays caused by incomplete address information.
If your package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.

Lost or Damaged Packages

Lost Packages
If your tracking information shows your order as delivered but you haven't received it, please:
  1. Check with neighbors or building management
  2. Verify the delivery address on your order confirmation
  3. Contact us within 7 days at [your contact email]
We will work with our courier to investigate and resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item(s) and packaging. We'll arrange a replacement or refund as quickly as possible.

Undeliverable Packages

If a package is returned to us as undeliverable due to:
  • Failed delivery attempts
  • Refusal of delivery
  • Incorrect address provided by customer
We will contact you to arrange reshipment. You will be responsible for any additional shipping costs.

Order Changes & Cancellations

Once an order is placed, we process it immediately to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible at orders@reformanlife.com 

We cannot guarantee changes or cancellations once an order has been dispatched.

Contact Us

If you have any questions about shipping or your order, we're here to help.
Email: orders@reformanlife.com
Hours: Monday–Friday, 9am–6pm GMT
Reforman. For all.